TERMS & CONDITIONS

Skinsaviour has one aim, to provide you the customer with total satisfaction.

skinsaviour is committed to providing a high standard of customer service and integrity. All product is guaranteed when bought from skinsaviour.com.au.

Money Back Guarantee

skinsaviour offers a 100% money back guarantee – up to 30 days from the date of purchase.

If for any reason you are unhappy with your purchase, download and complete the Return Authorisation Form. We do ask you return the goods to us in new or slightly used condition, together with the form and we will arrange a full refund if the product has not met your expectations.

We will refund your purchase price in full – plus your return postage costs!

Please obtain proof of posting or send by recorded delivery.

Any product returned, must be accompanied by a Return Authorisation Form which is also available on request by email at contact@skinsaviour.com. Filling in this form will help us address your concerns.

Prices and Payment

All prices are in Australian Dollars unless otherwise stated. Delivery charges and applicable taxes (eg. GST) will be included in the shopping cart transaction. We accept payment by Paypal, Mastercard or Visa. Payment is taken once we have established that we can fulfill your order and checked relevant details. We will charge your credit card prior to dispatching your order.

As per skinsaviour’s standard terms and conditions for resellers and agents, title of goods sold does not transer to the purchaser until payment is received in full, whether the purchase order was received by phone, facsimile or placed via this website.

Copyright

All material on this website is the copyright and beneficial ownership of skinsaviour (www.sensitiveskinsaviour.com)

Images and Photos

All images and photos contained within this website are representations of the product being sold.

In addition, customer computer systems may vary the presentation of colours on screen and in print.

Delivery

All items will be delivered as per the details given upon ordering. We endeavour to deliver within 24hours of the order being confirmed. There are times, when due to a fluctuation in supply it will take longer. If a delay is expected, we will let you know during the ordering process.

Shipping Fees

Our website provides the customer with a choice of shipping solutions.

skinsaviour will contact the customer before modifying the shipping method and cost. Purchasing All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the “Add to Basket” button shown on each product page. You place an order to purchase a product by clicking the button “Order Now”, we will then send you an e-mail confirming receipt of your order and stating the details of your order. Your order represents an offer to purchase a product. This offer is confirmed by email when your order is accepted. We then dispatch the product to you.

After Sales Services and Guarantees

We guarantee to provide the best possible service and quality. Each item that is on sale has the information attached. Please ensure that you review this information before proceeding to the confirmation section at the shopping cart. Items cannot be returned unless they are faulty. Please lodge your claim with 7 days of receiving your order.

Customer Service

Any enquiry regarding the goods or services supplied should be made within 7 days of product purchase to: Customer Service Department email at contact@skinsaviour.com.au.

Refund Policy

Please see our money back guarantee above. To claim a refund on any of the items purchased, please contact skinsaviour at contact@skinsaviour.com.au

Privacy Policy

Sensitive Skinsaviour highly values the strong relationships we have with our customers. To protect your privacy, you can visit the Sensitive Skinsaviour site without identifying yourself or having to reveal any information about yourself. We do not collect personal information when you visit our site unless you place an order or register with us.

When you place an order you will be asked for the following personal information: your name, e-mail address, mailing address, delivery address and any special delivery instructions, phone number. We may share this information, and only that information which is absolutely necessary, with only those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and, where a bulky item is ordered, the shipping carrier that delivers your order. As a first time customer, you may receive a telephone call or email requesting more information to confirm the details that you have supplied to us.

We do not share, sell, rent or barter any identifiable personal information to any third party. When you log on to our site, if you have already registered, we will ask you your user ID and password. Occasionally we may have promotional /specials/new product or information emails available to make your shopping and purchasing experience easier.

Should you decide to subscribe, we will send you this requested information from time to time. You may unsubscribe at any time.

Subscription

Subscription to this service is optional and free. When you submit feedback or questions via e-mail, or contact us for information about our website or products, we will request your name and email address. We use this information solely to respond to your inquiries. When you enter a contest or other promotional feature, we may ask for your name, address, and email address so we can administer the contest and notify winners. We may ask for other information to enable us to improve our site or to send you special offers. Our site contains links to other sites. This information is used internally and is not shared with anyone else.

As the Federal Government introduces new privacy legislation – our privacy policies are reviewed and updated as appropriate. More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au.

Cookies

A cookie is a small amount of information sent from a Web server to your computer. We use cookies when someone logs into our site, to maintain that log in, to retain log in information, if requested, and for the service of our shopping basket. We do not use cookies for marketing, promotional or advertising purposes, nor do we use cookies to track your Internet activity before or after you leave the skinsaviour site. Any activity while you are at the website may be monitored. Your computer will only store a maximum of 2kb of cookies. They are deleted on a first-in first-out basis. No other company has access to our cookies. We also have administrative procedures in place to remove email addresses and domains that consistently send failure messages to our email servers.

Security skinsaviour

Sensitiveskinsaviour.com is secure by using Secure Sockets Layer (SSL) technology. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between. So, when using an SSL capable browser, shopping on the Sensitive Skinsaviour website is the safest kind of transaction possible with a credit card. Please note the padlock identifying security sign. Changes you can make – To make any changes to your contact information, please sign on to the website and utilise our customer management facility by selecting “My Account” or feel free to contact us via email at contact@skinsaviour.com.au – Subscribing, unsubscribing or changing your details for our Subscription Email Service is easy, please sign on to our website and utilise our customer management facility by selecting “My Account” or contact us via email at contact@skinsaviour.com.au

Disclaimer

The entire content of sensitiveskinsaviour.com is for information purposes only. Health educational articles are based upon the opinions of the respective authors who own the copyright. Information on sensitiveskinsaviour.com is NOT intended to replace a one on one relationship with a qualified health care professional and is NOT intended as medical advice. It is a sharing of knowledge and information.

Sensitiveskinsaviour.com are not responsible for the linked organisations or the products and services that they may offer. Sensitiveskinsaviour.com do not guarantee the accuracy, currency and relevance of information found on this website or linked external websites.

Information provided at Sensitiveskinsaviour.com is NOT a substitute for professional care and should not be used for diagnosing or treating a health problem or disease.

You should always consult with your health care provider if you have or suspect you may have a health problem.

Sensitiveskinsaviour.com encourages you to make your own health care decisions in partnership with a qualified health professional.

Sensitiveskinsaviour.com does not provide medical advice, diagnosis or treatment.